0xc19a0035 error message - HP Photosmart C6180 All-In-One InkJet Printer

Hi hptechnicalsupportnumber , I want to help you with your question, but I need more information from you. Can you please add details in the comment box?

Which model printer do you have?
Did you recently change ink cartridges?
Did you perform other cleaning or maintenance?
Is the printer old, or possibly new enough to still be under warranty for free repair?

Examples of web pages with information on fixing this error:

https://h30434.www3.hp.com/t5/Inkjet-Printing/Officejet-7612-Printer-Failure-0xc19a0035/td-p/6417241

https://support.hp.com/us-en/product/hp-officejet-7510-wide-format-all-in-one-printer-series/7127198/model/7127199/document/c00489814

http://www.en.rellenadodecartuchos.com/2015/07/how-to-solve-0xc19a0035-error-problem-of-printer-or-ink-system.html

Hello and Welcome to FixYa!

The error 0xc19a0035 is mostly occurred in HP printers
To solve the error code 0xc19a0035 Follow the given steps:-

• Reset the printer without turning off the printer, disconnect the USB cable from the rear of the printer
• Remove the cartridges from the printer
• Wait for the 'Insert Cartridges' message to display on the control panel
• Disconnect the power from the back of the printer
• Now wait 60 seconds
• Now reconnect the power If the product does not automatically turn on, press the Power button
• Reinsert the cartridges, and then close any open doors on the printer.
• If you receive a prompt to print a calibration page.Print it
• Reconnect the USB cable to the port of the printer & then try printing again
  

Error will automatically remove.
But if u face still this error then printer service required. In that condition best option is to Contact HP Service Provider

I hope this solution helps you
Thank you for using FixYa!

You likely have a few failed capacitors on your printer's logic board. I have a HP C6180 all in one printer that started displaying this exact message. Powering off then on again clears the error and you can operate as normal for a few minutes to hours until the error re-appears. I suspect your printer will eventually power off then on by iteslf every 15 seconds or so, making the printer unusable. Take the logic board cover off (on the C6180 is is on the right end of the printer), remove the logic board and look for failed capacitors (they will be puffed on the top (see image). If this is the case, you will have to have them replaced (easily done with a soldering pen). The replacementparts are inexpensive (less than $1.00.

Hello,

The "Ink System Failure" error is caused by air in the ink fed tubes. We have a step by step guide to perform a ink purge on the printer posted on our web site at: http://www.ccl-la.com/blog/index.php/category/printer-repair/hp-printer-repair/ Following this procedure should get your printer back running in about 10 minutes.

I hope this helps, if so please rate our solution.

CCL_Tech
Corporate Computer
www.ccl-la.com

The Ink System Failure message (0xc19a0035) on my C6180 were early symptoms that progressed continuous power cycling. Apparently some defective components were used in the construction of the logic board (see photo). On my C6180 there were 3 failed capacitors (the green cylinders - the puffed top indicates failure) and a 4th from the same manufacturer (TEAPO - many unfavorable web references to this manufacturer). I purchased 3x 330uF 16V and 1x 680uF 10v rated to 105 degrees Celsius (total about 60cents). On the logic board, the capacitors I replaced are labeled C613, C614, C660 and C662. If you are not comfortable replacing the parts yourself (or don't have a soldering tool), you will have to find someone who will. The time to repair should be less than 30 min - I did it in 25 min with only a solder pen. This fix stopped my printer from power cycling and also fixed the ink system failures the Printer was having.
I ordered parts from mouser.com, but DigiKey.com may have better prices. I ordered 3 of these and 1 of these. here is a

You-Tube video "Ioe1-QyaYac" placeholder (do not delete)


.

Go to http://www.ccl-la.com/blog and search for HP Photosmart. They have two protocols for clearing ink system failure errors. One resets the machine and the other re-primes ink through the lines.

Hello there is this link you can try

There there to much to tell you what to do but I found a link for you to see it will tell you what to do just click on the link it will take you there.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&lc=en&dlc=he&cc=il&lang=he&rule=6783&product=3655608
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Look here: http://www.out-of-warranty.com/ink-system-failure-error-0xc18a-hp

1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
2. Open the cover of the product and remove the print cartridges.
3. Close the cover and wait for the Insert Ink Cartridges message to display.
4. Disconnect the power cord from the back of the product and the wall socket, then wait for one minute.
5. Reconnect the power cord. If the product does not automatically turn on, press the Power button.
6. Open the cover and reinsert the print cartridges.
7. Close the cover. If prompted, print a calibration page.
8. Print a Self Test to verify product is functional.
9. Reconnect the USB cable, and try to print from the computer.
10. If the error is still there replace the unit


1. Get the unit into the “Support Menu” by following the steps below
A. - Press and hold the “*” key.
B. - Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release in sequence the “1”, “2” and “3” buttons.
Display should say “Support” and display the FW rev (something like R0631R)
2. Press and release the right arrow button until the display says “System Configuration Menu”. (on C8100 use Touch Screen)
3. Press and release the “OK” button.
4. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
5. Press and release the “OK” button.
6. Display should say “Hardware failure status: Clear. Press OK to clear”.
7. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
8. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
11. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK.
12. If the printer has already initialized, then go to the next step. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
13. To verify printer functionality print a SELF TEST PAGE. If SELF TEST prints, then printer is ready for use or Software Installation.
14. If the error is still there, or reoccurs replace the unit.